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Welcome to the November 2019 Newsletter 

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Welcome to the November 2019 Newsletter

Welcome to the November 2019 Newsletter

Welcome to our November Newsletter. There is never a time of the year when there is not an impending large volume, high effort, University-wide event just around the corner… and so we have end of semester exams about to begin, the RDS about to open its doors to our students, the libraries packed, the thought of correcting papers looming, January …

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WST Spotlight

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USM’s First Rapid Improvement Event

USM’s First Rapid Improvement Event

By Jeremy Britton & Amy McDonald, UCD Agile What is a Rapid Improvement Event? A Rapid Improvement Event (RIE) is a Lean approach to team-based problem-solving centered on an event it self which takes place over one or more days. The event brings the subject matter experts together to breakdown and analyse a process, get to the heart of challenges …

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Community news

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UCD's first Lean Practitioners

UCD's first Lean Practitioners

By Bernadeta Kieromin, UCD Agile Lean Practitioner Certificate of Achievement Award took place at the #UCDWST October event. We are delighted to welcome UCD's first 9 Lean Practitioners. Well done! Lean Practitioner workshop aims at Yellow Belt trainees to put their Lean training into practice and to make the good work visible.To find out more about the Lean Practitioner Certificate …

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UCD WST October Event Recap

UCD WST October Event Recap

By Bernadeta Kieromin, UCD Agile We had a great time at UCD Work Smarter Together October Event. We would like to thank you all again for coming and make it happen.  Special thanks to Prof. Mark Rogers for the event opening, our guest speakers: John O'Sullivan (TCD) and Samantha Fahy (DCU), UCD speakers: Iseult Ó Síocháin, Marian O'Connor, Ciáran Bennett …

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Continuous Improvement

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Seeing UCD through the eyes of our students - to improve our students' experience

Seeing UCD through the eyes of our students - to improve our students' experience

By Olga Murdoch, UCD Agile There is no doubt that staff and faculty in UCD have great empathy and understanding for our students, but have you ever wondered how closely the student perspective on UCD aligns with what we think?  How do they see UCD? Equipped with our empathy for the students, what can we do to improve their UCD …

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Agile Project Management - What I learned and what you can expect

Agile Project Management - What I learned and what you can expect

By Olga Murdoch, UCD Agile I have often found myself needing to explain the difference between UCD Agile and Agile Project Management. As explained here, the Agile in UCD Agile is a reference to responsiveness, flexibility and adaptability. Often people assume we are named after Agile project management, but this is not the case. In fact, Agile project management is …

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UCD Estate Services ‘making better’ story: UCD Clubs and Societies booking form

UCD Estate Services ‘making better’ story: UCD Clubs and Societies booking form

By Matt Jones, UCD Estate Services UCD Clubs, UCD Societies & UCD Students’ Union (CSSU) room bookings are managed by Campus Services, UCD Estate Services. Previously, CSSU had to make bookings in person in Campus Services. This resulted in: Increased foot-traffic and queries to Campus Services. Inability to book past the close of Campus Services (18:30). High frequency of erroneous …

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The USM’s Journey to a Rapid Improvement Event

The USM’s Journey to a Rapid Improvement Event

By Jeremy Britton & Amy McDonald, UCD Agile What is Continuous Improvement?        Continuous Improvement is an ongoing effort to improve services or processes. A Continuous Improvement culture supports individuals and teams to evaluate and improve their services or processes considering their efficiency, effectiveness and flexibility. These improvements can be incremental over time or breakthrough moments. The Unified Support Model – …

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Communities of practice

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New Community of Practice launching in January 2020!

New Community of Practice launching in January 2020!

By Fergus McAuliffe, School of Earth Sciences We are delighted to announce that a new Public Engagement Community of Practice will be officially launched on January 29th, 2020.  The mission of the PE – CoP is to develop a community of people with interest, skill, and insight in public engagement across UCD. This community is essential in driving the visibility …

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Project Managers CoP launch

Project Managers CoP launch

By Iseult Ó Síocháin, UCD Registry Following the recent launch of the Community of Practice for Project Managers at the Work Smarter Together October event, a kick-off gathering of the group took place on November 11 in UCD Agile. The group currently has 30 members from right across the university including the College of Arts & Humanities, College of Science, …

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Upcoming events

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Let’s meet at the Technology Innovation get together

Let’s meet at the Technology Innovation get together

By Jeremy Britton, UCD Agile How do offices, teams and staff within UCD make best use of the technology available to them?   There are many areas across campus who are experimenting with third party software and innovative technical solutions. Some are used to streamline or speed up common tasks, others to manage more complex one-off requirements. We'd like to …

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Announcing UCD Work Smarter Together February 2020

Announcing UCD Work Smarter Together February 2020

We couldn't wait to share the good news: UCD Work Smarter Together (WST) February 2020 is back! Date: 20th February 2020 Time: 09.30am - 12.00pm Venue: Moore Auditorium, O'Brien Centre for Science You asked  for more UCD inside stories on projects and this is exactly what WST February 2020 is about! So, if you have a story that you would …

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Agile's training and consulting services

Agile's training and consulting services

By Bernadeta Kieromin, UCD Agile UCD Agile provides a variety of services to Schools, Colleges, units and teams such as consulting sessions, Lean training, workshop facilitation, Lean project delivery and support. Consulting engagements may be for a one-time need or on an ongoing basis.  To explore more about Agile's consulting services visit UCD Agile website. Training in Lean is a …

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Tools and templates

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Using a CTQ-Tree to understand 'customer' requirements

Using a CTQ-Tree to understand 'customer' requirements

By Olga Murdoch, UCD Agile What is a CTQ Tree used for? CTQ stands for Critical to Quality. CTQs then, are the critical requirements your customers have of you, your business, your process. CTQs are an important input when designing new or improving existing processes, services, products, etc. A CTQ-Tree is a tool for translating the needs customers express into …

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What is a Rapid Improvement Event?

What is a Rapid Improvement Event?

By Olga Murdoch, UCD Agile An RIE is an approach to project delivery that enables effective and efficient multi-domain collaboration, decision-making and action through direct involvement of key stakeholders in the process. An RIE brings together staff with hands on experience and empowers them to: Contribute to a common understanding of what the current state is, what the issues/opportunities are …

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Read archived WST Newsletters

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