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Welcome to the May 2019 Newsletter 

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Welcome to the May 2019 Newsletter

Welcome to the May 2019 Newsletter

The sunshine of May is shining on what has suddenly become an eerily quiet(er) campus since the exams finished, though behind the scenes a huge amount of work is underway in grading and exams processing, as well as in planning for orientation, recruiting new students, continuing research, providing the infrastructure of supports that make campus life possible.  All of us, …

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WST Spotlight

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Understanding the ‘Voice of the Customer’

Understanding the ‘Voice of the Customer’

By Iseult Ó Síocháin, UCD Registry  When I took up a secondment as Deputy Director of Assessment in September 2017, it was clear that there would be a steep learning curve to familiarise myself with the policies, procedures and operations of the unit. After a number of months and with one Exams session under my belt,  I felt I’d gotten …

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Community news

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WST 2019 survey analysis

WST 2019 survey analysis

By Michael Sinnott, Director of Agile We got a great response to the WST 2019 survey we ran the week after our March event. The infographic shows the high level stats, all of which very positive - the speakers, the format, the breakout sessions, the venue etc. We are glad that all they work put into creating the event, by …

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Newly awarded Green Belts

Newly awarded Green Belts

By Bernadeta Kieromin, Agile Coordinator Congratulation to our newly awarded Green Belts!  In April 2018, seven new exciting Green Belts were presented their QQI parchments by Professor Mark Rogers. Green Belt Awardees with Mark Rogers (L-R): Derek Reilly, Sabine Harrison, Dimitrios-Stavros Kapetanakis, Maria McDonal, Mark Rogers, Iseult Ó Síocháin, Pia Polotto, Tom Cannon The project leads gained a comprehensive understanding …

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Continuous Improvement

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WST USM Rollout So Far– May 2019

WST USM Rollout So Far– May 2019

By Jeremy Britton and Amy McDonald Since our last update, a lot has happened in the world of the Unified Support Model. Phase 1 of the rollout ended in January when we completed the Implementation Stage with the first four offices in Law, Arts & Humanities, Social Science and Engineering & Architecture. Phase 2 of rollout kicked off in February 2018 …

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Communities of practice

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UCD Mass Spectrometry Community of Practice #WST2019

UCD Mass Spectrometry Community of Practice #WST2019

By Dr Jimmy Muldoon, School of Chemistry On March 13th recently formed UCD Mass Spectrometry Community of Practice held a pre-event seminar as part of UCD’s Work Smarter Together event.  The Mass Spec Cop comprises members from UCD Schools of Chemistry, Agriculture and Food Science, Earth Science, Biology and Environmental Science (amongst others), and our March 13 event was also …

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School Managers Community of Practice at WST 2019

School Managers Community of Practice at WST 2019

By Claire Nolan, School of Information and Communication Studies The Work Smarter Together 2019 event took place on the 14th of March, and the School Managers Community of Practice were honoured to take part. I as Chair spoke at the afternoon event in the Fitzgerald Chamber, ‘Empowering People through Local Development initiatives in UCD’. The session we were involved in …

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Upcoming events

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UCD Agile

Agile upcoming training

By Bernadeta Kieromin,  Agile Coordinator Choose the training that suits you: Yellow Belt Yellow Belt (YB) training provides the participants with knowledge of Lean so you can be an effective members of improvement teams, lead small improvement projects themselves and become an integral component of the UCD’s progressive continuous improvement culture. Who can sign up? Anyone who has keen interest …

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WST Summer School 16th, 17th and 18th July 2019

WST Summer School 16th, 17th and 18th July 2019

We couldn't wait to share the good news: Work Smarter Together Summer School is back! Our annual WST Summer School event is taking place here at UCD Belfield campus on 16th, 17th and 18th July. There will be a  mixture of workshops, CoP events  and Lean training. Join us for a great opportunity to network and learn new skills. More …

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Tools and templates

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What is a WHY Statement and why should you care?

What is a WHY Statement and why should you care?

By Jeremy Britton and Amy McDonald What is a WHY? Every team in UCD knows WHAT they do. They are fully aware of their day-to-day tasks and what’s required to carry them out. In most instances, the teams also have a strong grasp of HOW they do it. Whether they’re placing the focus on the student experience, looking to innovate …

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Remit mapping

Remit mapping

By Michael Sinnott, Director of Agile The idea at the heart of remit mapping is that clarity of purpose helps individuals and teams do good work and be a good place to work, so key question is “Are we clear on our purpose?” This leads to recognising that an individual or team’s remit, the tasks or area of responsibility formally …

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Best Practice Approaches to Conferencing

Best Practice Approaches to Conferencing

BY ANNE HALLINAN, UCD SCHOOL OF MUSIC This is a handy 2 page template (in pdf format) outlines the steps in organising a conference from beginning to end and is based on the Six Sigma five key principles. Best Practice Approaches to Conferencing template

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Read archived WST Newsletters

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