WST21: Programme – Thursday 11th March

In UCD Agile we say that the kind of things we support are about helping making it easier to be successful in delivering supports, services, processes, operation. This is the win-win from ‘improvement’ work we all look for. But of course there is more than one way to bring about ‘improvement’ – more than one methodology, more than one way of doing ‘Lean’. This session is a chance to hear four different takes on the ‘making it easier to be successful’ journey, bringing insight and inspiration, perhaps, to your own journey in your own context. This session will bring together John Hogg from the University of Strathclyde, Michelle Nelson from UCC and Michael Sinnott from UCD, along with a planned panellist from industry, to talk about what they have been doing in this broad space, how they go about it, what they are trying to achieve. There is more than one path – how do you find your own?

Brian Clancy, Process Improvement Manager, An Post

Michelle Nelson, UCC, Service Improvement and Change Manager, UCC

Michael Sinnott, Director, UCD Agile

The Panel will be chaired by Lorna Dodd, Associate Librarian, UCD Library

The session will focus on how to use Excel’s Power Query feature to do certain types of work much more quickly and efficiently. It will focus on how to draw together information from different sources (Including student connector forms, Infohub data and more) to make much more effective reports, a process which, if done correctly should be easily repeatable. The presentation will aim to be accessible to non-expert excel users but will also hopefully be useful to those more comfortable with the programme.

We welcome you all to join us and learn how UCD‘s Community Choir adapted and undertook to successfully stay together and bring positivity to people’s homes and working environment.

In 2020, in response to market demand, the UCD University Relations marketing team collaborated University-wide to overhaul and re-launch the UCD Online website which promotes a selection of fully accredited UCD programmes, available through online learning.
The site www.ucd.ie/online had strong potential for marketing these accredited UCD courses to prospective students but, with few updates since 2013, it was in need of modernisation, in particular optimising for mobile. At this session we will outline how we overcame project challenges including:

• shaping customer journeys and simplifying lead generation; integration with Sisweb for enquiries; minimising duplication of course content; a limited budget for development; a need to use and build upon existing UCD web templates; to test & learn in relation to course-specific promotion.
• We will detail the importance of consultation with Schools, UCD Graduate Admissions and the Curriculum management team, as well as regular collaboration with IT Services to ensure full compliance and integration with UCD systems.
• We will share initial results of the site and its pilot marketing campaign since November 2020, as well as plans to continue collaboration across the University to optimise performance.
  

At the UCD Innovation Academy we run the Professional Cert / Diploma in Creativity & Innovation for Education.  In the classroom environment this was a highly interactive and experiential learning experience – impossible to replicate in the online teaching & learning environment…? NOT TRUE..! Together with my colleagues we curated a content and a new approach to the delivery of the programme which has had hugely positive feedback. Due to the success of the transition from classroom based to the virtual delivery, we have now engaged a new international audience of academics which adds a rich learning ingredient to the overall student experience.