Newsletter December 2022 / Technology / USM
· by Ciaran Bryan · 14 Dec, 2022
The Unified Support Model (USM) team has an important role that involves working closely with colleagues across the university to support, enable and drive a consistent quality of service. Recently however, the USM team...
Chatbot / Newsletter December 2022 / Technology / UCD Global
· by UCD Agile · 14 Dec, 2022
By Katie Kelly, International Recruitment Assistant, UCD Global Back in late 2019, UCD Global started looking for a new and innovative way to handle enquiry traffic. We pride ourselves on high-quality and personal service...
CoP News / CoP Skills / Newsletter September 2022
· by Olga Murdoch · 29 Sep, 2022
This article is aimed at anyone who finds themselves with the responsibility to run a CoP meeting, perhaps for the first time. If this is you, read on for some practical hints and tips....
CoP News / Newsletter September 2022
· by Jeremy Britton · 29 Sep, 2022
When did you first join UCD and what was that experience like? Were the immediate team fully remote or hybrid at the time? Simon – I joined UCD proper in January 2022. (I...
Events / Newsletter September 2022 / WST SummerSchool 2022
· by Donna Carroll · 29 Sep, 2022
Thanks to everyone who attended this year’s hybrid version of our annual Work Smarter Together Summer School on July 12 -14. We programmed a jam packed roster of sessions running in remote, hybrid and...
Blog posts / How To Story / Newsletter 2017 June
· by Olga Murdoch · 20 Jun, 2017
By Olga Murdoch, Agile Lead. What is the tool used for? TIMWOODS is waste – it is an acronym that provides us with a framework for finding all the wasteful steps in our processes...
How To Story / Newsletter 2017 June
· by UCD Agile · 20 Jun, 2017
By Olga Murdoch, Agile Lead. What is the tool used for? A fishbone diagram is used when you want to find out what is causing a problem that you are experiencing. It is most...