Remit mapping
By Michael Sinnott, Director of Agile The idea at the heart of remit mapping is that clarity of purpose helps individuals and teams do good work and be a good place to work, so...
Category: How To Story
What is a WHY Statement and why should you care?
By Jeremy Britton and Amy McDonald What is a WHY? Every team in UCD knows WHAT they do. They are fully aware of their day-to-day tasks and what’s required to carry them out. In...
Making it easier to choose what to do – PICK charts
By Olga Murdoch, Agile Lead. What is a PICK chart used for? A previous post was about using affinity brainstorming to get ideas from a group of people. A PICK chart is used to...
How to put your Lean training to use using an A3 template
By Olga Murdoch, Agile Lead. What is the A3 used for? In Lean, the A3 (yes, named after a piece of paper larger than A4) report gives you both a problem solving process and...
Reverse brainstorming with antisolutions
By Olga Murdoch, Agile Lead. What is anti-solutions used for? Sometimes the solution to a problem just doesn’t come easily. Other times the solution might seem obvious – but there is good reason to...
How To Create Standard Operating Procedures
By Olga Murdoch, Agile Lead. What are Standard Operating Procedures (SOPs) used for? Standard Operating Procedures are step-by-step instructions for how to execute a routine task. Well defined SOPs are essential for a process...
How to use visual management to transform your team meetings
By Olga Murdoch, Agile Lead. What is visual management used for? Visual management is a lean approach to working where visual aids are used to manage operation and performance. Visual management tools can appear...
Brainstorming and organising ideas from groups
By Olga Murdoch, Agile Lead. What is an affinity diagram used for? An affinity diagram is a tool that gathers large amounts of language data (ideas, opinions, issues) and organises them into groupings based...
What is Kano Analysis?
By Michael Sinnott, Director of Agile Before we start… ‘customer’ I always want to make sure we are clear on what we mean by ‘customer’… and in what context we use this word. The...
Using a SIPOC to get to know your process
By Olga Murdoch, Agile Lead. What is the tool used for? A SIPOC is a diagram with five columns that serves as a high-level illustration of a process and its’ scope. SIPOC is an...
Process Mapping 101
By Olga Murdoch, Agile Lead. What is the tool used for? “What is a process?” I hear you ask… A process is a series of actions taken to achieve a desired result. A process...
The power of asking “Why?”
By Olga Murdoch, Agile Lead. What is the tool used for? The 5 Why’s is a very simple technique to help you get to the root cause of a problem so that you can...
Who is Tim Woods …… and how do I eliminate him?
By Olga Murdoch, Agile Lead. What is the tool used for? TIMWOODS is waste – it is an acronym that provides us with a framework for finding all the wasteful steps in our processes...
If you need to understand what is causing a problem, then a Fishbone diagram is for you!
By Olga Murdoch, Agile Lead. What is the tool used for? A fishbone diagram is used when you want to find out what is causing a problem that you are experiencing. It is most...